This year's top 50 CX winners

If any proof were needed that customer experience (CX) is a fast-moving, constantly evolving field where recognition for excellence is hard-earned, we have had it in ample measure over the six years that we have been compiling the CX50 list. Download our 2024 list to find out who was selected in this year’s CX50, in partnership with Marketing Week and Adobe.

What you’ll find

  1. Introduction from Suzanne Blake (Vice President and Managing Director, United Kingdom, Ireland, Middle East and SSA, Adobe), Rohit Gupta (Head of UK&I, Cognizant), Ian Barlow (Head of DX, UK&I, Cognizant) and James Lennon (Sales Director, UK&I, Cognizant Netcentric)
  2. Foreword from Marketing Week's Editor, Russell Parsons
  3. Profiles of this year's CX50 members from these 5 key sectors:
    • Retail, Consumer Goods, Travel, Hospitality (RCGTH)
    • Financial Services (FS)
    • Public Sector (PS)
    • Manufacturing, Logistics, Energy, Utilities (MLEU)
    • Life Sciences (LS)


We worked alongside Marketing Week and Adobe to analyse the industry and identify the best candidates from various industry sectors and job roles, from CEOs to marketing, product, and operations professionals.

We select the final individuals based on their achievements against three key criteria:

Influence: The influence the individual has on their company, industry, and the broader CX landscape.

Innovation: The extent to which the individual's work in CX has been groundbreaking and forward-thinking.

Impact: The measurable difference the individual or their work has made on their business and/or the CX landscape.

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