Experience is everything.  

We combine enterprise with empathy to create transformative CX. 

MINI

MINI

Delivering the unknown – driving sales of MINI’s first electric car

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CX50 2020

CX50 2020

Zone celebrates the leading lights in customer experience

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Electrolux

Electrolux

Selling directly to consumers for the first time

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Female customer experience expert talking in front of an audience

We transform organisations and solve client problems with lean, multi-disciplinary teams.

From creating new digital products and services to campaigns and content, we use our CX expertise to truly understand customers’ needs while embracing our clients’ vision to deliver measurable results at speed.

Find out more about what we can offer

Customer experience expert working from home, interacting with her partner
Audience listening to a speaker at a customer experience event
Diverse group of four having fun at a pub crawl and creating a human pyramid
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You might also know some of our clients ...

Adidas Adidas
BMW BMW
Boxt Boxt
Centrica Centrica
Electrolux Electrolux
Genomics Genomics
Greene King Greene King
PRS for Music PRS for Music
The FA The FA
Meet the rest of the team
30 year old male customer experience expert sitting on his sofa at home and smiling
Zone office in Bristol, an open office space with people working on their computers
30 year old male customer experience expert working from home looking at his laptop
Meet the rest of the team

Latest news, thinking and events

Events

Book Club: The Conversation with Robert Livingston

In association with Penguin Business and Campaign, Zone is delighted to host a virtual Book Club with leading Harvard social psychologist, Robert Livingston, author of The Conversation.

Register your free place

THINKING

How to deliver the right products and services quickly

Our client delivery lead discusses how you can apply agile principles to real-life scenarios to create testable products and services that deliver real value to your business.

Watch the webinar

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