Who made this year’s top 50 list?

If any proof were needed that customer experience (CX) is a fast-moving, constantly evolving field where recognition for excellence is hard-earned, we have had it in ample measure over the five years that we have been compiling the CX50 list. Download our 2022 report to find out who was selected in this year’s CX50, in partnership with Cognizant Digital Experience and Marketing Week.

What you’ll find

  1. Introduction from Roy Capon, CEO at Zone and Head of Digital Experience, Cognizant UK&I
  2. Foreword from Marketing Week's editor, Russell Parsons
  3. Profiles of this year's CX50 members, coming from across the full spectrum of industry sectors and representing job roles that range from CEO to marketing, IT, product and operations. 


Team up with industry experts

We worked alongside Cognizant Digital Experience and Marketing Week to analyse the industry and identify the best candidates.

Assess candidate influence

One area of criteria was the influence each individual has on their company, sector, and the wider world of customer experience.

Rank candidate innovation

We also judged candidates on how new, ground-breaking and forward-thinking their work delivering customer experience has been.

Gage the impact of their work

What difference have they or their work made? This question formed the final element of our judging criteria.

Get the report
About Zone

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