Zone in a nutshell
Zone is the customer experience agency inside Cognizant in the UK. We generate value for businesses by creating transformative customer experiences.
Zone does this for some of the world’s biggest brands at every stage of their transformation journey – whether that’s by deeply understanding customers to reimagine the journey, rapidly creating new products and services that deliver value, or by scaling innovation across large-scale enterprises.
Zone’s belief is that it’s not innovation until it’s in the hands of customers. And the agency’s team of 300 practitioners work in multi-disciplinary pods to create award-winning customer experiences for brands such as adidas, Aviva, BMW, Centrica, Electrolux, the FA and the John Lewis Partnership.
We are number 5 in eConsultancy’s Top 100 UK Digital Agencies Report.
We take organisations on a transformational journey
Our key mission is to work with businesses to maximise their CX performance, opening up avenues of growth by helping them deliver what their customers truly need.
Our values
We are so proud of our culture. Zone’s values are what set us apart from everyone else.
They’re what allow us to get the best from ourselves and each other, and they help us build strong and fruitful relationships with our clients.
We are inclusive
We value diverse opinions, backgrounds and ways of thinking with a multi- disciplinary, collaborative approach to solving problems.
We do what we say
We value action and deliver what we promise at speed, which earns trust with clients and colleagues who thrive on feeling empowered to take the lead.
We are kind
We value empathy over ego and insist on a healthy work/life balance so our people feel safe and secure, and know their opinion truly matters.
We say what we believe
We value honest words delivered with respect, and we’re not afraid to have difficult conversations with each other, our clients and partners.
Meet our leadership team
Roy Capon
CEO
Will Dixon
Strategy & Delivery
Sarah Hackett
Sales, Marketing & Partnerships
Paul Kiernan
Technology
Ciaran McGuinness
Business
Andy Peppiatt
Business
Sarah Plant
Experience Design & Content
Going, going, gong
Feast your eyes on some of the awards Zone teams and individuals have scooped up over the years.
Zone culture in numbers
We work with these first-class people
Things we care about
Working together to make positive change is something we take seriously. These are just some of the ways we do that:
Zone Women in Digital champions gender diversity and inclusion in the creative, digital and technology industries.
Springboard is a Zone design community initiative that supports designers outside of Zone with free, informal portfolio critiques and interview advice.
We strive to stay as green as possible in line with ISO 14001 standards, measuring and continually improving our environmental impact.