Delivering impactful customer experiences

Orchestrating great customer experience requires organisations to break down silos and develop new capabilities. It demands a blend of experience, technology, data and creativity. The CX50 highlights the leaders who are tackling that challenge head on, creating effective, efficient and differentiated customer experiences that help their companies win.


This year we teamed up with Adobe, Cognizant and Marketing Week to shine a light on the top 50 opinion-formers in customer experience. From a wide pool – utilising Marketing Week’s combined editorial and professional expertise, and applying the three criteria of influence, innovation and impact – Marketing Week's advisory board has identified those they feel are driving the biggest transformations in CX today.

Download the CX50 2020 List now

Find out who made this year’s CX50 list and discover the innovations they are making to deliver meaningful customer experiences and drive organisational change.