CX Summit

Zone and Cognizant hosted the CX Summit with delegates and speakers representing the sharpest and most progressive thinking in customer experience (CX). Speakers on the day included Malcolm Frank, executive vice president of strategy & marketing at Cognizant; Geraldine Calpin, CMO at WeWork; Martin Glenn, CEO at the Football Association; Margaret Jobling, group CMO at Centrica; Tom Daniell, retail and brand marketing director at Aviva; and Ottokar Rosenberger, COO at The CX Summit also coincided with the release of two groundbreaking assessments about the state of customer experience in the UK. Read more below.


'Bridging the customer experience gap' is produced by Econsultancy in partnership with Zone and Cognizant. It's based on interviews with C-suite executives at leading brands as well as separate surveys of consumers and businesses.

It's the largest survey of UK marketers ever undertaken by Econsultancy. The results reveal six critical customer experience gaps that UK brands must address.


The CX50 list was compiled in partnership with Marketing Week through first-hand research. It highlights and celebrates UK customer experience professionals excelling in their field.

The individuals were benchmarked on three key criteria - innovation, influence and impact - by an advisory board comprising editorial team members from Econsultancy, Design Week, Creative Review as well as Marketing Week.

Get both 'Bridging the CX Gap' and the 'CX50' now

Download the full assessments to read the five key CX recommendations that businesses should heed and find out who made the CX50 list.