Who made this year’s top 50 ranking?

Creating great customer experience demands a blend of experience, technology, data and creativity. The CX50 highlights the leaders who are tackling the challenge head on, creating effective, efficient and differentiated customer experiences that help their companies win. Download the report to find out who was selected in the CX50 list for 2020, in partnership with Adobe, Cognizant and Marketing Week.

What you’ll find

  1. Introduction from Roy Capon, CEO at Zone and Sanjiv Gossain, SVP - Market Leader for Europe, Cognizant Digital Business
  2. Foreword from Marketing Week's editor, Russell Parsons
  3. Profiles of this year's CX50 members


Team up with industry experts

We worked alongside Adobe, Cognizant and Marketing Week to analyse the industry and identify the best candidates.

Assess candidate influence

One area of criteria was the influence each individual has on their company, sector, and the wider world of CX.

Rank candidate innovation

We also judged candidates on how new, ground-breaking and forward-thinking their work delivering CX has been.

Gage the impact of their work

What difference have they or their work made? This question formed the third and final element of our judging criteria.

Get the report
About Zone

How do we ensure businesses excel at CX?

The best way to understand our impact on our clients’ businesses is to take a look!